first contact Chinavestor using this form.
Notification of Changes
B. Information We Collect
To open a Chinavestor account, you must provide your name, address, phone number, and e-mail address. In order to make payments, you must provide credit card, debit card or bank account information.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Chinavestor, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to Chinavestor, and that the card has not been reported as lost or stolen.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Chinavestor to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
We collect, store and process your personal information about you in order 1) to provide our services, 2) to provide customer service, 3) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Third Parties
Chinavestor will not sell or rent any of your personally identifiable information to third parties. Chinavestor will not share any of your personally identifiable information with third parties.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
D. Information Security
Chinavestor is committed to handling your customer information with high standards of information security. Your credit card or bank account information are not stored on Chinavestor servers. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you.
E. Contacting Us
If you have any questions about this privacy statement, Chinavestor's information practices, you can contact us using this form, call 203-463-4604 Monday through Friday between the hours of 9am and 5pm EST, or write us at Chinavestor.com 660 Roosevelt Drive, Oxford, CT 06478.